Complaints and concerns
Tell us what went wrong.
Keep the reference.
A complaint can be about the website, an application, access, privacy, a future payment or someone’s conduct. It does not need legal wording.
What happens here
One form, with a clear distinction for urgent risk.
The form stores what you submit and returns a reference immediately. Add an email if you want a reply. Anonymous reports are accepted, but we cannot contact you about their outcome.
This is not monitored as an emergency channel.Call 999 for immediate danger. For urgent mental-health support in England, call 111 and select the mental-health option.