Before listing
Every listener completes identity, eligibility, training, scenario assessment and human review. Applying is not approval.
Safety and boundaries
Warmth needs
clear edges.
Listening can be deeply supportive, but it is not therapy, diagnosis, medical care, crisis response or a substitute for professional help.
During sessions
Text only. No files, off-platform contact, sexual content, financial requests or advice presented as professional certainty.
Your controls
Leave, report or block at any time. Reports preserve relevant session evidence and can restrict a listener while reviewed.
After a concern
Reports are triaged by severity. Outcomes can include guidance, removal, suspension, permanent exclusion or escalation where law requires it.
If someone may be in danger
Immediate danger: call 999.
Urgent mental-health support in England: call NHS 111 and choose option 2.
Samaritans: call 116 123, free, day or night.
Shout: text SHOUT to 85258.
Report a concern
Tell us what happened.
You can report without giving an email, although we cannot reply to an anonymous report. This form is not monitored as an emergency channel.