Ask before
you book.

Almost anything: work, family, a relationship, money worries, grief, illness, loneliness, something you have never said aloud, or a week that was simply hard. You do not need a diagnosis or a reason that feels serious enough. A listener publishes the subjects they welcome and any they do not take before you book.

Very little. The limits are about what a listener can safely do, not about whether your feelings are acceptable. A listener cannot help plan harm, take part in sexual content, diagnose, treat or give medical, legal or financial instructions. You can talk about suicidal feelings, self-harm or abuse; those disclosures do not get you removed. Immediate danger changes what the listener must do.

No. They are trained to listen, and that is a different role. They do not diagnose or treat, and they must not describe this service as therapy or counselling. A verified qualification may appear on a profile, but the person is still acting only as a listener in this service.

The planned options are fixed-duration sessions shown before booking. You may end early at any point. A safety exit never requires an explanation.

Listeners set separate text and audio rates inside published limits. You will see the exact session total before paying, with no surprise fee afterwards. Paid booking remains closed while the launch safeguards and payment setup are completed.

You talk and they listen. There is no forced agenda, worksheet or homework. Some people arrive with something specific; some talk about the week; some need silence first. If the session starts becoming advice, diagnosis or the listener's own story, you can say so or leave.

Say exactly that. It is a common way to begin. A trained listener should not interrogate you into producing a topic or make you perform distress.

Yes, once bookings open. If paid sessions start becoming your only human contact, a responsible listener should name that gently without shaming or rejecting you.

No. Just Listen does not watch rooms in real time and cannot reach you between sessions. In immediate danger call 999. In England, call NHS 111 and choose the mental-health option for urgent support. Samaritans is free on 116 123 at any hour.

The room is limited to the talker and listener. Text is kept for the stated retention period so participants can read it and concerns can be investigated. Staff access must be tied to a permitted case reason and logged. Demo text is short-lived and must not contain real personal or health information.

No. There is no recording or transcription feature. WebRTC encrypts the audio between the two browsers. The service may retain technical facts such as when a call began, ended or failed, but not what was said.

They see the display name you choose for the session. They do not need your private email, home address, payment details or unrelated booking history.

Leave or end the session. The controls remain visible throughout. Use the safety-report route if you want a human review. A listener must not retaliate, contact you elsewhere or pressure you not to report.

A person reviews it. Immediate-risk reports are prioritised. You should receive a reference and an outcome, although another person's private account information cannot be disclosed to you.

Applicants face written learning, a high-threshold assessment, unseen cases, a simulated session, oral defence, identity and eligibility checks, human approval and a probation period. None of that makes risk impossible, which is why session controls, reports and ongoing review remain necessary.

A profile will state only checks that were actually completed and legally available for that role. Just Listen will not imply that everyone holds an enhanced DBS check when the legal eligibility position has not been confirmed.

Every newly approved listener starts with tighter limits and review. It is a transparent quality-control stage, not a secret warning.

Very small numbers produce misleading averages. A rating is not shown until enough eligible completed sessions exist.

Adults in England may apply if they are prepared for demanding learning, assessment and human review. An application does not create a public profile or permission to accept bookings.

The intended policy is free cancellation more than 12 hours ahead, a partial refund inside 12 hours, and a full refund for listener cancellation, no-show, qualifying technical failure or a safety exit. The final checkout will display the binding rule before payment.

Do not pay for this instead of food, energy or essentials. The community and crisis routes are free. Paid listening is optional and is not a substitute for NHS or local support.

The planned platform share funds moderation, safeguarding, assessment, payment operations and the site. The listener receives 82% before payment-processing costs. The split is shown openly and still requires final legal/commercial approval before live charging.